Coordinate cases and role-bound tasks
A shared case holds material lines, documents, contacts and its current tasks. A task can cover part of a case.
- Filter the register by status, owner, country or carrier.
- Open the responsible task and see the actions permitted for that role.
- Keep each case on its pinned workflow version while new cases adopt revised rules.
Handle partial progress without losing the original line
Split a quantity when different units need different handling, then progress the resulting lines independently.
- Validate the allocated quantities and serial-number assignment.
- Keep the replaced parent line and its relationship to the new lines.
- Show remaining inspection separately from material ready for the next decision.
Retain the evidence behind an action
Documents and generated reports remain attached to the case or material line they support.
- Keep report versions, timestamps and document status visible.
- Choose the line evidence used to generate a report.
- Read the action history alongside the supporting records.
Separate committed work from notification delivery
The case action is saved before a queued notification is sent.
- Record the change, audit information and outbox entry within the transaction.
- Show pending, sent and uncertain delivery outcomes.
- Provider acceptance is not proof that a recipient read or received the email.
Analyse activity and estimated cost consistently
Normalized workflow records support monthly treatment statistics and configurable cost estimates.
- Estimate handling, transport, packaging and material costs, adjusted for recorded carrier credits.
- Retain provisional estimates and flag missing calculation inputs.
- Compare case counts with the relevant order volumes; exclude deleted/test cases and replaced lines.
Who does what
Users initiate transitions and supply evidence. The application applies validation, task/document consequences, audit recording and queued notifications.